FAQ

The Boring Bit…

Here is where you’ll find all the answers to your frequently asked questions as well as a few house rules and our T & C’s.

If you can’t see the answer you are looking for then get in touch.

Our T&C’s and General FAQ’s

How Do I Book A Party?

First, we will need to know a few things about what you’d like so to get the ball rolling, please use our handy contact form and we will get back to you promptly.

We should be able to handle your enquiry very easily from there via email, but every once in a while an enquiry may require a call – if so, we will arrange to call you when suitable.

How Much Is The Deposit?

Thankfully our deposits are really low – just £50.

The point of paying a deposit is so that we can secure the venues, instructors and offers for your requested date & time.  We are very busy and if the deposit is not paid, then the booking is not confirmed or secured, and someone else may be able to steal your slot!

As such, this means that deposits are non-refundable, no matter what the circumstances.  Sorry about that.

How Do I Pay The Deposit?

Once the date, times and instructor availability has all been agreed and confirmed, simply use our Booking Page to make payment.  We accept Paypal or Bank Transfer.

How And When Do I Pay The Final Balance?

Two weeks (14 working days) before the big day we will contact you to get the final head count and take the final balance.

We accept Paypal or Bank Transfer, and will organise this with you via email.

Once paid, this cannot be refunded unless you have paid in advance of the 14 working period.

You can always add extra people after making this payment, right up until the day (Providing you do not exceed the maximum of 20 guests).

If I paid the final balance well in advance and needed to cancel, would I get a refund?

Yes but only if the cancellation request is made at least 14 working days BEFORE your party, minus your deposit of course.

No refunds are given with less than 14 working days prior to the event.

What If I Pay Late?

We will contact you around three weeks in advance of the big day for your final head count and to take payment.

Payment is due 14 working days before the event in order to cover the various costs of putting on your party.

Late payment may result in loss of the venue or VIP table etc, so please pay promptly.

Excessively late payments are not tolerated, and will result in your party being cancelled by ourselves, and your deposit will not be refunded.   Sorry.

 

Do You Or Paypal Store My Financial Details?

Chester Hen Party does NOT store your financial details.

Paypal have their own privacy policy with regards to this – HERE is a link which outlines their full policy.

Can I Add More People AFTER Paying The Final Balance?

Yes you can!

Just let us know and we can arrange either Paypal payment or Bank Transfer as before, or we could take cash on the day.

What If People Drop Out AFTER Paying The Final Balance?

We cannot offer a refund for drop-outs.  Sorry.

I Don’t Have The 8 People Minimum – Can I Still Have A Party?

Yes!

We need to take payment for 8 people as a minimum to cover our expense but not all of these places have to be used.

As long as the minimum is paid for – we will honour your party.

Can We Bring Our Own Drinks?

Non alcoholic ones – Yes!  (But no glass bottles in the studio please).

In a word… NO.

Strictly no alcohol consumption is allowed before or during our activity parties as it is not only dangerous and irresponsible, but it voids our insurance policies (and the venue’s) too, putting everybody at risk.

We have to be very strict about this.  If anyone is thought to be under the influence when you arrive, or if people start drinking alcohol during the session, your party will be terminated, you will be asked to leave, and no refunds will be given.  Ouch!

However it IS a Hen Party, and this is why we send you straight to Vodka Revolution afterwards and even buy you a couple of drinks!

You are of course allowed to drink your own Champagne (or tipple of choice) immediately AFTER the activity part is over.  Or feel free to visit the Hotel’s very swanky little bar whilst you’re here!

Can We Drink Champagne (or other alcohol) At The Party?

In a word… NO.

Strictly no alcohol consumption is allowed before or during our activity parties as it is not only dangerous and irresponsible, but it voids our insurance policies (and the venue’s) too, putting everybody at risk.

We have to be very strict about this.  If anyone is thought to be under the influence when you arrive, or if people start drinking alcohol during the session, your party will be terminated, you will be asked to leave, and no refunds will be given.  Ouch!

However it IS a Hen Party, and this is why we send you straight to Vodka Revolution afterwards and even buy you a couple of drinks!

You are of course allowed to drink your own Champagne (or tipple of choice) immediately AFTER the activity part is over.  Or feel free to visit the Hotel’s very swanky little bar whilst you’re here!

Can We Take Pictures & Videos At The Party?

OH YES!  ABSOLUTELY!

We totally appreciate how important it is to have lots of incriminating evidence (or memories) of your Hen Party!

So pictures and videos are very welcome – we will even set your group up for some fantastic group and individual poses at the end, which we will take for you to make sure everybody is included.

We only ask you for two considerations:

  1. Please ask your instructor to move out of the way, OR gain her permission to be in the shot (most of us LOVE to be in your pics anyway!).
  2. Please refrain from filming the ENTIRE class and our practises, the grand finale is fine, but try to avoid filming the WHOLE session as the tuition and routines remain our intellectual property and we would rather keep our trade secrets!
Can We Use Our Pictures And Videos On Social Media?

Of course!

We only ask you for three considerations:

  1. Please ask your instructor to move out of the way, OR gain her permission to be in the shot (most of us LOVE to be in your pics anyway!).
  2. Please refrain from filming the ENTIRE class and our practises, the grand finale is fine, but try to avoid filming the WHOLE session as the tuition and routines remain our intellectual property and we would rather keep our trade secrets!
  3. TAG US!   We have Facebook too 😀
Will You Take/Use Photos Of Us?

We would like to.

We are only a small company and we really want to keep it real here, so to help us advertise and generally show off – we do like to take a couple of photos of each of our parties, which may or may not be added to our website and/or Facebook page.

BUT ONLY with your permission of course, which we will ask for on the day.

Your Pole Dance & Burlesque Questions

What Should I Wear For Pole Dancing?

Whatever you’d normally wear for the gym is just fine, however if you want a uniformed look for your Hen Party, then we recommend:

A simple pair of plain black shorts – the shorter the better!

They look great with a simple vest top, sports crop, and fishnet tights if you want to glam things up!

Some Hen groups like to get t-shirts printed, but a sports crop or vest top is fine.

For footwear, we recommend either trainers or barefoot for the most part of your session, but heels really make it for the grand finale and the photos!

What Should I Wear For Burlesque?

We recommend plain black shorts, or something frilly or fringy!

Four the top – anything fabulous will do the trick!  Corsets will not be comfortable to dance in though so bear that in mind!

If you have feather boa’s, tassels, gloves or anything else that’s fun – feel free to bring those too!

But we do insist that you all bring your own stockings! (It’s part of the routine to remove them!).

Plus heels … don’t forget the heels!

Do We Need To Be Physically Fit?

No.

Our parties have been choreographed with fun being the emphasis.

You will learn some tricks and spins as we are passionate about giving our customers the best value for money, but generally the party is not meant to be taken too seriously.

It’s meant to be light hearted and fun, and we don’t expect you to be super athletic or any kind of dance pro to pull this off!

What If I’m Too Big For This?

Not a problem!

Our parties are for EVERYONE, regardless of size, shape, weight or physicality.

As we said earlier, these parties are choreographed for FUN, let’s PARTY!

Am I Too Old/Young For These Parties?

Because our parties are professionally choreographed, there are almost NO limitations.

You need to be at least 16 years old to participate, but there is no age limit, so long as you’re physically mobile – we will jam with you!

If you have minor physical limitations or ailments, please tell your instructor and she will allow for this!

If you have restricted mobility, or don’t like to bend the knees too much, or have trouble getting up off the floor, then our Burlesque parties may be better for you, rather than Pole.

Our instructors have a few routines that they can teach, all are adaptable to the various demands of your group.

The ‘Balloon Popping’ routine for example is less demanding than the chair routine – just let us know at the start of the sessions when you fill in the paperwork so that we can accommodate.

Will We Have To Get Topless And Wear Nipple Tassels At The Burlesque Party?

Erm …. No.

Just no.

What If I’m No Good At The Sexy Dance Moves?

GOOD!

That’s the beauty of it.  We will teach you how to pull it off even if you’re a total beginner with zero co-ordination, and to be honest, the worse you start out, the more fun we are going to have with you!

Your instructor will have you shimmying like a Diva in no time!

(Only) A Few Rules…

No Alcohol In Pole/Burlesque Lessons

 

Strictly no alcohol consumption is allowed before or during our activity parties as it is not only dangerous and irresponsible, but it voids our insurance policies (and the venue’s) too, putting everybody at risk.

We have to be very strict about this.  If anyone is thought to be under the influence when you arrive, or if people start drinking alcohol during the session, your party will be terminated, you will be asked to leave, and no refunds will be given.  Ouch!

However it IS a Hen Party, and this is why we send you straight to Vodka Revolution afterwards and even buy you a couple of drinks!

You are of course allowed to drink your own Champagne (or tipple of choice) immediately AFTER the activity part is over.  Or feel free to visit the Hotel’s very swanky little bar whilst you’re here!

NO Body Lotion In Pole Sessions

Please don’t wear oils or lotions on your skin for the Pole Dance Parties as this will come off on the poles and make it dangerous for the next person to use.

Pole – A Warning

You will probably come away with some bruising and aching muscles.

Pole Dance is demanding, even at the most basic level, and you may ache for up to a week afterwards!

Be Sensible (Ish)

If you have done pole dance before, and are feeling frisky and want to invert (go upside down), providing you are experienced at this, then ask your instructor to spot you, or just don’t do it!

We have a duty of care to make sure you (and everyone else) are safe, so pulling risky moves in this sessions isn’t a good idea – but if you must then you MUST have an experienced spotter with you.

If you have never done this before then please DO NOT attempt it!

You MUST Party!

Whichever activity you choose to do, YOU MUST PARTY!

We WANT the noise, we want the excitement, we want lots of larking around and laughter.

Don’t be afraid to cut loose and  if you need anything to help keep the mood going – just ask your instructor!

Watch Out For Slippery Feather

Yes – This sounds RIDICULOUS!  But it’s not unheard of.

Please be conscious of the fact that during a Burlesque party, there may be some stray feathers on the floor, and this could be a slip hazard.  Please be mindful of your footwork and just be careful in general

 

Privacy Policy

Our Privacy Policy

We use your contact details to lease with you regarding your party.

Once your party is complete, we do not store your contact information, we do not add you to any kind of mailing list, you will not receive further contact from us (unless requested) and we will certainly never pass your details on.

We do not store your financial details either, however Paypal have their own policy about how they store your information (if you choose to pay via Paypal).  HERE is a link to Paypal’s full privacy policy.

We are legally required to take some basic health information from you at the start of your activity, to ensure your safety.

This is then securely stored purely for legal reasons only, and we are required to do so.


Here’s the more boring, more official blurb though….


Candy & Chrome understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.candy-chrome.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003

2. Information About Us
Our Site is owned and operated by Candy & Chrome.

Data Protection Officer: Amy Butterworth
Email address: theboss@candy-chrome.co.uk
Postal Address: Candy & Chrome, Club Moativation, Crowne Plaza, Trinity Street, Chester, CH1 2BD.

3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about Our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about Our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. What Data Do We Collect?
Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on Our use of Cookies and similar technologies):
• Name;
• Date of birth;
• Gender;
• Address;
• Email address;
• Telephone number;
• Payment information;
• Information about your preferences and interests;
• IP address;
• Web browser type and version;
• Operating system;
• A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

7. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate business interests to use it. Your personal data will be used for one of the following purposes:
• Supplying Our services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our services for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time).
• Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on Our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

9. How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

10. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Control My Personal Data?
11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, we aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?
You may access Our Site without providing any personal data at all.
You may restrict Our use of Cookies. For more information, see Part 14.

13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.
We will respond to your subject access request one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of Our progress.

14. How Do You Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work properly if you do so. We OR have taken great care to ensure that your privacy is not at risk by allowing them.
Our Site uses analytics services. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the services offered through it.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Amy):
Email address: theboss@candy-chrome.co.uk
Postal Address: Candy & Chrome, Club Moativation, Crowne Plaza, Trinity Street, Chester, CH1 2BD.

16. Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.